Refund policy

SMPL Return Policy

SMPL, we want you to love your new purchase. If you are not 100% satisfied with your order, we’re here to help!

Returns & Exchanges

Return Window: You have 30 days from the date your order is received to initiate a return. Please ensure your items are unworn, unwashed, and in original condition.

Exchanges: We currently do not offer exchanges. If you’d like a different size or color, please return the item and place a new order.

How to Return an Item:

1. Contact Us: Email us at hello@smplbasics.com or reach out through our contact page with your order number and reason for return.

2. Return Authorization: Once we confirm your return, we will provide you with a return authorization and instructions.

3. Shipping: Return shipping is the customer’s responsibility, and we recommend using a trackable service to ensure the item reaches us safely.

Non-Returnable Items:

- Items marked as final sale.

- Underwear, swimwear, and certain intimate apparel (for hygiene reasons).

Refunds:

- Refunds are processed after the return is received and inspected.

- Refunds will be issued in the original payment method.

- Please note that original shipping fees are non-refundable.

Trendsi Returns:

SMPL is partnered with Trendsi to provide you with a wide range of apparel. Please be aware that some items are subject to Trendsi’s return policy.

Trendsi Return Window: For any product issues (damages, defects, or incorrect items), please reach out to us within 7 days of receiving your order.

Trendsi Handling: Items that don’t meet Trendsi’s quality standards may be returned directly through Trendsi’s process, and we’ll guide you step-by-step.

What Happens if Your Return is Denied?

If an item doesn’t meet our return conditions (such as damage from wear or missing tags), we’ll notify you and the item will be returned to you at your expense.